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Owned and operated by Ivey Atelier, we welcome every question about our pianos and your playing journey.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit typically taking 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my piano order?
Once your order ships, you will receive a confirmation email with tracking details. You can also check your order status anytime by logging into your account on our site.
What is your return policy?
We offer 30-Day Returns on our pianos. For full details on eligibility and the return process, please review our Return Policy page or send us a message.
Can I exchange my piano for a different model?
Exchanges are handled on a case-by-case basis within our 30-Day Returns window. Contact us with your order number and the model you are interested in, and we will walk you through the next steps.
What is the difference between a digital piano and an upright piano?
Digital pianos use electronic sound engines and weighted keys to replicate the acoustic experience, while upright pianos produce sound through hammers striking strings inside a vertical cabinet. Each offers a distinct playing feel and tonal character suited to different spaces and preferences.
How do I choose the right piano for my space?
Consider the room size, intended use, and your playing level. Grand pianos need more floor space and suit dedicated music rooms, while digital and upright models work well in apartments and smaller living areas. Our team can help you find the best fit.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Timely Responses
We aim to reply to every inquiry within one business day so you are never left waiting.
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Your personal and payment information is protected by industry-standard encryption at every step.
Curated Selection
Every piano in our collection is chosen for its craftsmanship, sound quality, and lasting value.
30-Day Returns
If your piano is not the right fit, our return policy gives you peace of mind with every purchase.
