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Owned and operated by Ivey Atelier, we welcome your questions about our digital pianos, covers, and more.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days. Once shipped, you can expect delivery within 5 to 8 business days within the Continental U.S. (excludes AK/HI).
How do I track my order?
Once your order ships, you will receive a confirmation email with tracking details. You can use the tracking number to follow your shipment directly through the carrier's website.
What is your return policy?
If your digital piano or accessory does not meet your expectations, please contact us within a reasonable timeframe. We will walk you through the return process and help resolve any concerns promptly.
Can I exchange a piano cover for a different size?
Yes, if the piano cover does not fit your instrument, reach out to our team with your order number and the correct model details. We will arrange an exchange as quickly as possible.
What is the difference between your digital piano models?
Each digital piano in our collection varies in key action, sound engine, and cabinetry design. Our product pages include detailed specs so you can compare weighted keys, polyphony, and built-in voices side by side.
Will a piano cover fit my specific instrument?
Our piano covers are designed to fit a range of popular digital and electric piano models. Check the product listing for compatible dimensions, or contact us with your piano's make and model for a personalized recommendation.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Free Continental Shipping
Most orders ship free within the Continental U.S. with no order minimum required.
Hassle-Free Returns
If something is not right with your piano or accessory, our team will make it easy to resolve.
